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    Case Study

    API Platform

    Connecting enterprise systems through scalable APIs

    By · 1 min read

    Challenge

    Enterprise customers and partners needed to integrate, but every integration was bespoke and slow.

    Context

    Inconsistent APIs, limited documentation and partner-specific work were slowing growth and consuming engineering capacity.

    What we did

    • Ran integration discovery with partners and internal teams
    • Defined an API product strategy and lifecycle
    • Prioritised developer experience improvements
    • Created a roadmap to move from bespoke to self-serve integrations

    Technology

    Public and partner APIs, webhooks, developer documentation, sandbox environments and integration monitoring.

    Product decisions

    • Treat the API as a product with its own customers
    • Invest in documentation and sandbox before new endpoints
    • Version deliberately to protect existing integrations

    Outcome

    Faster partner onboarding and a platform that engineering could scale without bespoke work for every customer.