Insights

Notes on building complex products.

AI products, platforms, APIs, payments and technical product leadership.

Why most AI prototypes never become products

A working demo proves that something is possible. It does not prove that it is reliable, affordable or useful.

An API is a product with its own customers. Treating it that way changes almost every decision.

The signals usually appear well before anyone writes a job description.

Retrieval-augmented generation is an architecture choice. Customers buy outcomes.

Scale in payments is less about transactions per second and more about markets, methods and operations.

Five areas to review before you put an AI product in front of more customers.