Case Study
Payment Platform
Building payment capabilities across multiple markets
By Janahan Thavendran · 1 min read
Challenge
A growing platform needed to accept payments in new markets, each with different local payment methods, regulations and partner requirements.
Context
Multiple payment service providers, local payment methods and merchant types had to be supported without fragmenting the product or the engineering roadmap.
What we did
- Defined a market-by-market payment product strategy
- Prioritised payment methods by merchant and customer demand
- Aligned engineering, operations and commercial teams on a shared launch plan
- Shaped merchant onboarding and payment operations workflows
Technology
PSP integrations, payment orchestration, local payment methods, merchant onboarding services, reconciliation and reporting.
Product decisions
- Standardise the payment abstraction before adding markets
- Launch fewer, higher-demand payment methods first
- Treat operations and support as part of the product
Outcome
A repeatable approach to launching payment capabilities in new markets, with clearer ownership across product, engineering and operations.